DELIVERY
(A) DELIVERY POLICY
- It is the buyers’ responsibility to ensure that their full address including street names and postcode are accurate.
- P.O. Box addresses WILL NOT BE ENTERTAINED.
- If recipients/ buyers are not at home to receive their purchased order, they may contact the courier service within a stipulated timeframe for next delivery or pick up.
- If the ordered products are not collected within the stipulated time, the ordered products will be returned to the seller (i.e. Kenzuqi). Buyers can contact our Customer Service at 012-363 7723 to make further arrangements.
- We only use standard packaging materials for all orders.
- We deliver each order to one delivery address. If the buyers require to send items to two or more different addresses, the buyers should place a separate order for each address.
- A Consignment Reference/ Order Tracking Reference Code will be sent to buyers once the items ordered are packed and ready for shipment/ delivery.
(B) DELIVERY LEAD TIME
- Confirmed orders will be processed within the next working day, EXCLUDING Saturday, Sunday, and Public Holidays.
- All orders are dispatched and delivered by the designated courier service provider from Monday to Friday, EXCLUDING Saturday, Sunday and Public Holidays.
- Delivery lead time for Orders to arrive (after processing and packing):
Region of Delivery
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Estimated Delivery Time Frame
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Within Kuala Lumpur & Klang Valley
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7 to 10 Working Days
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Outside of Klang Valley (within Peninsular Malaysia)
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7 to 14 Working Days
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Sabah & Sarawak
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7 to 21 Working Days
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- For non-receipt of orders after the estimated delivery time frame, buyers can contact our Customer Service at 012-363 7723 to check on the delivery status
- Sales, Promotion & Festive Periods:
- During peak online sales and promotional periods, orders and deliveries may take longer than the estimated delivery time frame as stipulated above.
- For festive seasons and promotional periods, buyers are advised to place order in advanced in order to receive the order within the estimated delivery time frame. Please allow a buffer delivery time frame of 7 to 14 working days in addition to the regular delivery lead time.
(C) SHIPPING FEE POLICY
- All buyers who sign up for a shopper’s account at https://www.kenzuqi.com.my/ are entitled for free shipping privileges for delivery destination within Malaysia (i.e. Peninsular & East Malaysia).
- The “SHIPPING FEE POLICY” is subject to changes by the Management of Kenzuqi. Should there be any changes made to the “SHIPPING FEE POLICY”, the Management of Kenzuqi shall post a notice to inform the shoppers and buyers on https://www.kenzuqi.com.my/.
(D) PROMOTION & DISCOUNTS POLICY
- All promotions and discounts policies, terms and conditions are subject to changes under the sole discretion of the Management of Kenzuqi.
- The latest promotions and discounts and/or any changes to the terms and conditions related to promotions or discounts shall be updated on https://www.kenzuqi.com.my/ from time to time, as and when it is required.